Saint Alphonsus Health System


It is important to make an appointment with our providers to ensure you have enough time scheduled for the visit, based on your medical need.  We will make every effort to see you promptly.

Appointment Reminders

You will receive a reminder about your appointment from one of our staff members or an automated reminder system.  Please take a moment to listen to any messages that are left regarding your appointment as we may need to give you special instructions.

Cancellation of Appointments

We ask that you please respect the appointment time that we have reserved for you.  If you cannot keep an appointment please give us 24 hours notice.  This will allow someone else to be seen at that time.  You may call our office 24 hours a day to leave a message about your appointment.

As a New Patient, if you miss your initial appointment without notifying us, you may not be rescheduled.  As an Established Patient, if you miss 3 appointments without notifying us, you may not be rescheduled. 

Arriving On Time for Appointments

You will be given a “check-in time” by our staff.  Upon arrival, you will be asked to update your information and complete any necessary paperwork.  To ensure that you and your provider get the most out of your visit, it is important that you arrive in our office on time. 

Unfortunately, emergencies do occur and some delays are unavoidable.  We make every effort to notify you of delays and how long you may have to wait.  We know your time is valuable.  If it is necessary for you to reschedule your appointment, our staff will be happy to assist. 

Questionnaires for New Patients

Our office staff will ask you to fill out several information forms prior to your appointment.  Some of these questions may seem detailed, but they are a necessary part of your record, and ensure quality patient care.  All information you give us is confidential.

All children (under the age of 18) must be accompanied by a parent or legal guardian.  In the event that a parent or legal guardian is unable to attend the appointment, the patient must still be accompanied by an adult, and all necessary consents must be completed in advance.  Our staff may also need to obtain verbal consent from a parent or guardian as needed to treat your child.