Consistent with the Catholic identity of Saint Alphonsus, the organization affirms that each person is created in the image of God. Saint Alphonsus adheres to the Core Values defined by the Trinity Health: Respect, Social Justice, Compassion, Care of the poor and underserved, and Excellence. Saint Alphonsus's mission commits the organization to providing care that respects the dignity of each person.
Your Rights as a Patient:
- To receive kind and considerate care in a safe setting as medically needed, regardless of race, creed, sex, national origin, color, age, disabilities or sources of payment.
- To receive respect for your cultural, psychosocial, and spiritual preferences, personal values and beliefs.
- To receive services in the language of your choice through an interpreter, at no cost to you.
- To have access to the use of alternative communication techniques or aides as needed, including assistive devices for sight, hearing or speech impairment.
- To receive complete information about your illness and state of health.
- To participate in your plan of care, discussing your illness with your physician and working together in making decisions regarding your treatment.
- Not to be transferred to another facility or organization without an explanation of the need for transfer and treatment options.
- To be told about reasonable care choices when hospital care is no longer appropriate.
- To have a family member or representative and your care provider notified upon admission to the hospital.
- To have relief from pain.
- To be free from any form of restraint or seclusion unless needed to improve well being and when less restrictive interventions are not effective.
- To request or refuse treatment to the extent permitted by law.
- To know the names and roles of persons providing your treatment.
- To be told of hospital rules and regulations that apply to your conduct.
- To say "yes" or "no" if asked to take part in research.
- To know if the hospital has relationships with outside organizations that may affect your treatment.
- To receive care that protects your personal privacy and keeps your clinical records confidential.
- To have protected health information as specified in the Notice of Privacy Practices and directed by the Health Insurance Portability and Accountability Act of 1996.
- To examine your medical record at the approval of your physician and to receive answers to your questions about the information, unless restricted by law, within a reasonable time frame.
- To receive, upon request, an explanation of your bill for the treatment you receive.
- To access, request amendment to, and receive an accounting of disclosures regarding your health information as permitted under applicable law.
- To have a legal representative if you are judged incompetent according to the law. This would happen if your doctor found you to be medically not capable of understanding present or future treatment; are not able to communicate your desires.
- To fill out or to provide Advance Directives and to have hospital staff and practitioners comply with your stated wishes within established guidelines. More information can be obtained upon request of a registrar or by contacting a chaplain at 208-367-2121.
- To become a designated organ donor if 18 years or older. More information can be obtained upon request of a registrar.
- To share concerns about your care, treatment, services, environment, and safety with the department manager at the time of or as close as possible to the occurrence. If you are unable to resolve complaints or concerns at the department level, phone the Patient Concern Line at 208-367-6226.
- To contact the Bureau of Facility Standards,
PO Box 83702, Boise, Idaho 83702-0035, 208-334-6626 to file a grievance related to quality of care, coverage decisions or premature discharge.
- To contact the Joint Commission on Accreditation of Healthcare Organizations, 800-944-6610, to file a grievance related to quality of care.
- Contact Human Resources regarding a grievance related to discrimination, or the Safety Officer regarding a grievance related to access, compliance with the Americans with Disabilities Act (ADA) or compliance with the Rehabilitation Act of 1973 (Section 504).
Your Responsibilities as a Patient:
- To ask questions.
- To read and understand your rights as a patient.
- To give accurate and complete information regarding your health, medications and past treatments.
- To read and understand all permits and/or consents you sign.
- To talk with your healthcare provider, staff member, a patient representative or the administrator's office if you feel your rights have not been properly respected.
- To follow the hospital rules and regulations.
- To follow your healthcare provider's instructions.
- To treat others with respect.
- To bring a copy of your Advance Directives or inform your nurse regarding the content. More information can be obtained upon request of a registrar, or by contacting one of the chaplains, social workers, or case managers at 208-367-2121.
- To tell your nurse the name of your Durable Power of Attorney for Healthcare if you have selected one and how to contact him or her. More information can be obtained upon request of a registrar, or by contacting one of the chaplains, social workers, or case managers at 208-367-2121.
- To assure that all financial obligations for your healthcare are met.