Saint Alphonsus Health System

Financial Services

Saint Alphonsus is committed to serving the healthcare needs of our community.  We also understand that the financial burden of healthcare can be overwhelming, that is why we have established a Financial Assistance Program.  This program is a resource to patients who need assistance covering the cost of their medical care. 

Our staff is available to assist patient is applying for public assistance programs or to establish a manageable monthly payment plan.

Saint Alphonsus Health System Financial Support Summary

What if I don't have health insurance or have only limited insurance?
If you do not have health insurance coverage or resources to pay your bill in full, contact Patient Financial Services at that hospital you were seen at to discuss your situation. We can help any patient obtain necessary hospital services in a respectful and efficient manner. We can provide assistance by:

  • Establishing a low interest loan
  • Helping you qualify for one of several public assistance programs.
  • Determining if you qualify for a full or partial discount off your hospital bill through the Financial Support policy.

Who is eligible for Financial Support?
All patients, regardless of race, creed, gender, age, or national origin, may apply for financial assistance from Saint Alphonsus Health System (SASH) either in advance of or after receiving covered services. Eligibility is determined on an individual basis, taking into account factors such as household size, income, assets and insurance status. If you appear to be eligible for public assistance, staff can assist you in completing the public assistance application process before you can be considered for Financial Support.

What services qualify for Financial Support?
Financial Support applies to all medically necessary patient services that are provided at our hospital including inpatient, outpatient and emergency services. 

What services don't qualify for Financial Support?
Saint Alphonsus Financial Assistance is not available for the following services:

  • Services that are not medically necessary, including cosmetic surgery
  • Services to patients who qualify for county, state, federal or other assistance programs
  • Services that a patient chooses to receive outside of their insurance network
  • Services rendered by physicians and other healthcare providers

How will I know if I qualify for Financial Support?
In order to determine your eligibility for our Financial Support, you will be asked to complete a Financial Assistance Application and provide certain supporting information to verify your household income and net assets. You will receive written or telephone contact from a SAHS representative notifying you of decisions resulting from your application.

What are the patient obligations when receiving Financial Support?
If you apply for our financial support, you will be expected to cooperate in providing the requested financial and other information used to determine your eligibility in a timely manner. If you qualify for partial support, you will be expected to pay the remaining balance for services you received. Our financial counselors can assist you in establishing a low interest loan.

Who do I contact if I am interested in applying for assistance or have a question on my bill?
If you have any questions regarding your account or our financial support, you may contact us prior to registration, at the time of registration, or following our hospital visit by calling the financial service department at the hospital you were seen at. Our regular business hours are Monday through Friday, 8 a.m. to 5:00 p.m.

What are the different phone numbers I can call for services at Saint Alphonsus Health System?
For financial support services, please call the number below for the hospital that you received services.

  • Boise 208-367-2130
  • Nampa 208-463-5538
  • Ontario 541-881-7035
  • Baker City 541-523-8816

For customer services, please call the number below for the hosptial that you received services.

  • Boise 208-367-2130
  • Nampa 208-367-3514
  • Ontario 866-626-7272
  • Baker City 888-654-7330

View the Financial Support Summary in Spanish.